Cookie Policy
How HotelLobbyAI uses cookies and similar technologies, and how you can control them
What are cookies
Cookies are small text files stored in your browser to remember session state and preferences. In this policy, “cookies” also includes similar browser storage such as localStorage. This Cookie Policy forms part of our Privacy Policy, which explains how we handle personal data more broadly.
Necessary cookies
Necessary cookies keep you signed in, secure connections, prevent cross-site request forgery, remember interface preferences, and complete payments. They cannot be disabled through the site because the service depends on them. If you block them in your browser, sign-in, generation, and payment features may not work.
Analytics and third-party cookies
We use a single privacy-focused analytics tool to understand usage and improve the service; it is not used for advertising and we run no advertising trackers. Payment, sign-in (such as Google) and content-delivery providers may also set cookies while performing their services. The providers in use may change, and each provider handles its cookies under its own privacy policy.
Referral cookie
If you arrive through a link that carries a `utm_source` value (for example, from a search or chat assistant), we save that value in a first-party cookie called `utm_source` for up to 90 days. Only the first source is kept: later visits do not replace it. When you create an account, the value is saved on your account so we can tell which channels bring people to the site. It is not used for advertising and is not shared. You can delete the cookie at any time in your browser settings.
How long cookies remain
Session cookies expire when you close your browser. Persistent cookies remain for different periods depending on their purpose. Sign-in cookies typically last for a limited number of days, while preferences may remain until you clear them.
How to manage
You can view, delete or block cookies through your browser settings. Most browsers also offer an incognito mode. Please note that after blocking necessary cookies, functions such as login and payment will not be available.
Contact Us
For questions about this page or to exercise your data rights, email us at: [email protected]
Last updated: 2026-09-30